Delivery and Returns

Deliveries and Returns

 

Availability

• Each product has an availability indicator
• In Stock - means that we have stock available to ship
• Available to Order - means that the item is not currently in stock with us, but it is available to order
• Made To Order - means that we will manufacture the item from tool components, usually tool kits
• We aim to ship your order as soon as possible once all items are available

Routes and Durations

• Our preferred courier is DHL and all shipments are booked for an express service
• For the UK, our preferred pallet haulier is Palletways, and all shipments are booked on the express next day or closest service (depending upon remote location)
• For the rest of the world pallet shipments, our default service is via international airfreight with road freight once at the destination airport.
• Here is a summary of the typical shipping durations by region

Region	DHL Express	Pallet Delivery (Air-Freight outside of UK)
UK Mainland	Next Day	Next Day
UK Highland + Islands	2-5 Days	2-5 Days
Republic of Ireland	2 Days	3-5 Days
Europe	2 Days	2-5 Days
North America	2 Days	2-5 Days
South America	3 Days	2-5 Days
Africa	2 Days	2-5 Days
Middle East	2 Days	2-5 Days
Asia	3 Days	2-5 Days
Australasia	4 Days	2-5 Days

Shipping Terms

• No UK shipments are liable for any extra customs import duties or taxes, only VAT which is stated at checkout
• All shipments are sent on (DAP) Delivered At Place, excluding customs import duties and taxes basis, unless we cannot insure to your country, where in these cases we ship on (CPT) Carriage Paid To, excluding customs import duties and taxes basis.
• When goods arrive in your destination country, you will be contacted by our courier or haulier to pay your customs import duties and taxes
• Once these have been paid, the goods will be released, and onward delivery can commence
• Here is a list of the CPT countries where we cannot insure the cargo, we recommend that you arrange your own insurance for these shipments

Angola	Guinea	Reunion
Afghanistan	Guinea	Russian Federation
Armenia	Iran	Rwanda
Azerbaijan	Iraq	Sao Tome
Belarus	Ivory Coast	Senegal
Benin	Kazakhstan	Sierra Leone
Bissau	Kenya	Somalia
Botswana	Kyrgyzstan	South Sudan
Burkina Faso	Laos	Sudan
Burundi	Lebanon	Swaziland
Cambodia	Lesotho	Syria
Cameroon	Liberia	Tajikistan
Cape Verde	Malawi	Tanzania
Central Africa Republic	Mali	The Gambia
Chad	Mauritania	Togo
Comoros	Moldova	Turkmenistan
Cuba	Mozambique	Uganda
Democratic Republic of Congo	Myanmar	Ukraine
Djibouti	Namibia	Uzbekistan
Equatorial Guinea	Niger	Western Sahara
Eritrea	Nigeria	Yemen
Ethiopia	North Korea	Zambia
Gabon	Principe	Zimbabwe
Ghana	Republic of the Congo

 

Receiving Goods

• We require a signature upon delivery
• However where available, once goods are out for delivery, you may choose to request goods be left at your destination address without signature
  • If you choose this option, you accept the risk and delivery will be deemed to have taken place once the courier or haulier leaves the goods at your address location
  • If your goods are lost or stolen, we cannot accept liability for the cost of replacing them.

Cancellations and Returns

• You can cancel your order at any time up to the point of shipping*
• We are happy to accept returns requests within 14 days of date of delivery* (We cannot accept returns after 14 days from date of delivery)
  • *This excludes custom products, such as tool kits, and etching as these will have been processed to your specific order

 

• To cancel your order or to arrange a return, please use the website contact us page, support ticket page, or email us on [email protected]
• You should include your name, address, order number and the goods which you wish to return.
• For us to process your return,
  • we must receive the goods back within 14 days of our written approval (goods received after 14 days may not be returned)
  • goods must be unused and unopened in original packaging

 

Questions or Queries.

If you have any questions about our Delivery and Returns policy, please use the website contact us page, support ticket to email us on [email protected] or call us on +44 (0) 1637 873 944